Seventy-Five Percent of Survey Respondents Say Internet Help Sites Are More Hype Than Help

Focus on the Family
Friday, 27 June 2003

Nationwide Survey Indicates That Those Seeking Online Help Often Leave Unsatisfied

In a recent nationwide survey conducted by Zogby International , 75 percent of respondents said the advertisements and products for sale on many Internet help sites make them appear more concerned with selling a product than providing real help.

Over half of the respondents said they go to the Internet at least sometimes for information and help regarding a problem, and 25 percent of those ages 18-29 go to the Internet almost all of the time for help. However, about two-thirds agreed they are frustrated with the inability to reach a real person from a help site, and that such sites do not offer enough help unless you buy a book or go to another source.

A new Web site, www.troubledwith.com, was recently launched in response to this void in quality, complimentary online advice. The site offers comprehensive information on over 65 topics, as well as the opportunity to interact with a real person or request a consultation with a licensed counselor.

"The dot-com bust left many people searching for reliable, free help online," said Karen Mortensen, site editor. "This opened the door for a non-profit venture like TroubledWith to offer real help and empathy without the need to be commercial."

The categories found on the site include Abuse and Addiction, Life Pressures, Love and Sex, Parenting Children, Parenting Teens, Relationships and Transitions. Each category includes a variety of topics that offer a short introduction to the subject, links to other pertinent articles, frequently asked questions and answers, and recommended resources. Most importantly, TroubledWith offers a personal touch, no strings attached.

For more information, or to contact Focus on the Family, see their website at: www.family.org

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