Goodwill Retail Team Honored For Global Outreach in UK

Goodwill Industries International
Thursday, 19 June 2003

Goodwill's mission to create employment opportunities through eliminating barriers for people with disabilities and other disadvantages is structured on a global basis. In keeping with global outreach, Goodwill retail experts transferred the Goodwill thrift store model to Shaw Trust (UK), increasing both its productivity and profitability. While the network of small square footage "charity" shops throughout the UK was a recognized as a nonprofit service provider to persons with disabilities, it needed to enhance its revenue stream.

Facilitated by Goodwill Global Inc., a team of Goodwill experts - Ginnie Rien, Goodwill Industries International (GII) Retail Specialist; George Galyean, Senior Vice President at the Goodwill Industries of Central Indiana (Indianapolis); and Terry Fitzpatrick, a Vice President at the Goodwill Industries of San Francisco, San Mateo and Marin Counties (CA) at the time - provided both group and individual consultations to the Shaw Trust over a two-year period beginning in October 1999. Four of the Shaw Trust's stores were selected as pilot shops in which to introduce Goodwill retail techniques.

According to Nick Mason, National Retail Director for the Shaw Trust, the consultancy achieved substantial and impressive results. "After a very short time, the four test shops were achieving a 17 percent increase in sales and we started a roll-out program to the rest of the shops," wrote Mason.

As a result of the outreach, the Shaw Trust generated profits of 280,000 in 2001-2002 and 425,000 for 2002-2003, and greatly improved productivity per store. Because of the improvement in sales on the retail side, the Shaw Trust has been able to serve an additional 4,000 people with disabilities per year.

The retail team is honored with the Global Outreach Award for their consultations and activities that led to the successful globalization of Goodwill's retail model in the UK. "There is great potential and business opportunity in the international arena to replicate the Goodwill model to help severely disadvantaged people in the poorest of countries," says Howard Wallack, Director Goodwill Global Inc. "Developing and expanding these opportunities globally also helps Goodwill reach its 21st Century Initiative goal of helping 20 million people around the world gain economic independence by 2020."

For more information, or to contact Goodwill Industries International, see their website at:

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